Shipping Policy
Last updated: 01 October 2024
Thank you for visiting and shopping at Bay Solar Pty Ltd. This Shipping Policy explains the terms and conditions regarding shipping and delivery for orders placed through our website, www.baysolar.co.za.
For further details on our general policies regarding orders, payments, and customer obligations, please refer to our Terms and Conditions.
1. Interpretation and Definitions
- "Company" refers to Bay Solar Pty Ltd.
- "Goods" refers to the products available for sale on our website.
- "Orders" refers to a request placed by You to purchase Goods from Us.
- "Service" refers to the Website, www.baysolar.co.za.
- "You" refers to the individual or legal entity accessing the website or making a purchase.
2. Domestic Shipping Policy
Processing Time
- All orders are processed within 5-10 business days.
- Orders are not shipped or delivered on weekends or public holidays.
- If we experience a high volume of orders, processing times may be delayed. Should there be any significant delay in shipping your order, we will notify you via email or telephone.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Overnight express delivery is available for certain addresses within the Republic of South Africa.
- Delivery times may vary depending on your location, and delivery delays can occasionally occur due to unforeseen circumstances.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation Email once your order has been dispatched. This email will contain your tracking number(s), which should become active within 24 hours.
3. Shipping Restrictions
- P.O. Boxes: We currently do not ship to P.O. boxes or APO/FPO addresses.
- Shipping Destinations: We ship to all valid addresses within South Africa.
- Customs, Duties, and Taxes: All applicable fees imposed during or after shipping, such as tariffs, taxes, and customs duties, are the responsibility of the customer.
4. Damages
Bay Solar Pty Ltd is not liable for products damaged or lost during shipping.
- If your order arrives damaged, you must contact the shipment carrier directly to file a claim.
- Please ensure that you retain all packaging materials and damaged goods to support your claim.
5. Contact Information
If you have any questions or concerns about our Shipping Policy, please reach out to us:
For more details on our general terms, such as refunds, cancellations, or order modifications, please refer to our Terms and Conditions.
