Privacy Policy

Effective Date: 01 October 2024

Your privacy is critically important to us.

Bay Solar Pty Ltd is located at:
39 Main St, Langebaan
7357 - Western Cape, South Africa
Tel: 022 495 0016
Email: info@baysolar.co.za

Bay Solar Pty Ltd respects your privacy regarding any information we collect while operating our website, www.baysolar.co.za. This Privacy Policy explains how we collect, use, and protect your personal information.

This Privacy Policy, together with our Terms and Conditions page, outlines the general rules and policies governing your use of our website.

1. Information We Collect

• Non-Personally Identifiable Information: We collect non-personally-identifying information such as browser type, language preference, and the date and time of visitor requests to improve user experience.
• Personally Identifiable Information: For certain services (e.g., purchasing products, subscribing to newsletters), we collect personal data like name, email address, physical address, and payment information. This data is only collected when you voluntarily provide it.

2. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

• Contractual Necessity: To fulfill orders or services.
• Consent: For optional activities like marketing.
• Legal Obligation: For compliance with legal requirements.
• Legitimate Interests: To improve services, prevent fraud, or secure our systems.

3. How We Use Your Information

We use your data to:

• Process orders and transactions.
• Provide customer support.
• Improve our website.
• Send marketing communications with your consent.

For more details, refer to our Terms and Conditions.

4. Cookies

We use cookies to enhance your experience. You can adjust your cookie settings in your browser. For more information about how we use cookies, please review our Terms and Conditions.

5. Your Data Protection Rights

You have the following rights under data protection laws:

• Right to Access: Request a copy of the data we hold.
• Right to Rectification: Correct inaccurate data.
• Right to Erasure: Request data deletion under certain conditions.
• Right to Restrict Processing: Limit how we process your data.
• Right to Object: Object to processing for marketing purposes.
• Right to Data Portability: Request data in a commonly used format.

To exercise your rights, contact us at info@baysolar.co.za.

6. Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission is 100% secure. For more details on security, refer to our Terms and Conditions.

7. Third-Party Services and Links

Our website may contain links to third-party websites, which we do not control. We are not responsible for their privacy practices. Please refer to their privacy policies before sharing personal data.

8. Advertisements and Remarketing

We use Google AdWords and Facebook for remarketing. These services use cookies to serve targeted ads based on your previous interactions with our site. You can adjust your ad preferences through your Google and Facebook accounts.

9. Data Sharing with Third Parties

We only share your data with third-party service providers necessary to complete your orders. For more information on how we share data, visit our Terms and Conditions.

10. International Data Transfers

Some of our service providers may be located outside South Africa. By using our website, you consent to the transfer of your data to these third parties. For more information, visit our Terms and Conditions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or through a notice on our website. Continued use of the website after changes means you accept the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

• Email: info@baysolar.co.za
• Phone: 022 495 0016